These Terms of Sale and Delivery apply to the purchase of goods by private customers on landsholdsshoppen.dk/en for delivery in France, Sweden, Austria, Germany, Italy, Belgium and The Netherlands.
1. Ordering and payment
To make a purchase on the Website, you must be 18 years of age and in possession of a valid payment card that we accept. However, if you are under 18, you can make a purchase with your guardian's consent, or if you have the legal right to make the purchase.
How to make a purchase on the Website:
You select the goods you would like to purchase and place them in the “basket”. You can alter the contents of your basket up until the time you place your order, and you can check the basket contents and price of the goods at any time.
Any extra payments, for example for shipping, will be calculated at checkout.
When you’re ready to place your order, click on “Go to cart” or “Go to checkout” to continue to the checkout. Here you insert your name, billing details, delivery details, email address, phone number and choice of payment method.
You can change the contents of your basket right up until you confirm your purchase by clicking “Confirm and pay” and then “Continue”. Your order has now been placed.
In some circumstances we will not be able to process an order, even if you follow the steps above. This may be due to incorrect billing details or payment information. If you experience any payment issues, please contact our Customer Service team.
2. Payment options
Payment options will appear after you click “Go to basket” and are also displayed as part of the checkout under “Payment options”. We only accept payment methods as shown here and ask that you do not try to pay by using any other means.
We will only withdraw the amount from your account once your order leaves our warehouse. This applies if you pay using a credit or debit card.
3. Order receipt and confirmation
When you have placed an order with us, we’ll send an order confirmation that we have received your order.
A binding purchase agreement is only entered into once you have received an email from us with delivery information. This email confirms your purchase.
Our right to refuse or cancel an order
We retain the right to cancel an order if one of the following situations occurs:
- The goods are sold out/unavailable - Your billing details are incorrect or cannot be verified - You are under 16 years old, or an older age if the age requirement for entering into an agreement with hummel is older than what is required for the applicable law - There was an error in the price displayed on the website - We could not deliver to the address that you provided
You can find more information on who will deliver your package and what length of delivery window to expect on the “Delivery” page. You can also see at the checkout which couriers you can choose from to deliver your package.
We only dispatch packages from our warehouse on weekdays, so a longer delivery period should be expected if you place an order at the weekend or on a public holiday.
We can only deliver to a delivery address found in one of the countries listed at the checkout or on the “Delivery” page.
We will try to send your all of your order in one shipment, but it may be necessary to send larger orders in more than one package. You will receive a message from the courier with delivery details if we have sent you more than one package.
5. Right to cancel
You have a 30-day right to cancel when you shop on the Website. This right to cancel starts from the date on which you receive the item(s). You are considered to have received your goods once they have been left in your postbox, a safe place such as a shed as confirmed by you or delivered to your workplace. If your parcel has been delivered to a parcel box or parcel shop, this period starts once you have collected it.
If you don’t collect the package within the period, the package will be returned to us.
If this deadline falls on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year's Eve, the deadline will be extended to the following working day. If several different items have been ordered together in a single order but delivered individually, or if a single order has been delivered in several parcels, this period will run from the date you receive the last item or delivery.
You must give written notice that you want to cancel your order before the end of the period. The message should be sent to the Customer Service team, after which you will have 14 days to return the goods. You can alternatively choose to return your goods within the 30-day period. We also see this as exercising the right to cancel.
Goods excluded from the right to cancel
There is no right to cancel on goods that are manufactured to customer specifications or are clearly personalised. This covers, but is not limited to, clothing, shoes and items that are printed or embroidered at the customer’s request. When this applies, it is clearly stated in the product description.
You will lose your right to cancel if you break the seal on goods which, for health protection or hygiene reasons, are not suitable for return.
You can find practical information about how to return an order on the “Returns” page.
You have the legal right to a refund if you return your order within 30 days of receiving it. If you wish to return one or more item(s) you are solely responsible for the return of your package and you will have to pay for shipping costs yourself.
Important: If you want to return several orders, please send them back in separate packages, using the correct return label for each order. Otherwise, the orders cannot be refunded.
Please note: all returns must be in the same condition in which they were received. You may receive a partial refund, or even no refund at all. This happens in cases where the value of the item has decreased, such as when:
- You have used the product
- The product has picked up an odour such as perfume or smoke, or shows some other sign of use/wear
- The item was damaged while you were responsible for it
- You handled the items in a way that was not necessary for you to establish the nature and features of the items
- You failed to follow the restrictions of the right to cancel related to seals, product type, etc.
- The product seal or packaging is missing, or significantly damaged to such an extent that it affects the value of the product.
When returning items, you should ensure that the items are packaged properly. You are personally responsible for the parcel/goods until we receive the delivery. You should therefore keep your proof of postage and any Track & Trace number.
Please note products added to your order for no extra change – i.e. free promotional gifts – cannot be returned separately. If you end up returning the order in which you received the free gift, you must also return the gift – if you do not, we reserve the right to retain an amount equal to the value of the gift. The gifts are only available in a specified period, or for while stocks last.
We do not take any responsibility for goods that are incorrectly returned to us. This means that we cannot send the incorrectly returned goods back to you.
Unfortunately, it is not possible to exchange an item. However, you can return your order and we can refund your purchase so that you can create a new order. Goods bought on sale or with a discount code can only be purchased at the same price if the sale price is still valid on the online store.
Once your return is registered at our warehouse, we will process it as quickly as possible and refund the payment. Please note that it can take up to 14 days from sending your return to receiving the refund.
You'll receive a confirmation email from us as soon as your return has been processed. This amount is always refunded to the same payment method used to pay for your purchase. How long it takes for your account to be credited depends on your bank and what payment method you used when ordering.
7. Complaints – what to do if something is wrong with your goods
Your purchase is covered by the Danish Sale of Goods Act, including the regulations on defects. This means you can get your money back if your complaint is justified and the defect has not arisen as a consequence of incorrect use of the product or other harmful behaviour.
You must submit your complaint within a "reasonable time" after having discovered the product defect. We recommend that you submit your complaint as quickly as possible. You can do this by contacting our Customer Service team. When you lodge a complaint, please provide as much detail as possible about what the problem is, attaching a photo of the item and stating your order number.
Depending on the particular situation, you may then receive further instructions.
Remember that the goods must always be sent in suitable packaging, and you must always get proof of postage. This is proof that you have returned your goods. We will provide a pre-paid return label to you in the event of a complaint.
Please note we do not accept parcels sent as cash on delivery or similar.
Colours on the website
Although we have done all we can to show accurate colours, we cannot guarantee that your computer display correctly reflects the colour of the products. The colour of your product can therefore vary slightly from these photos. And we take no responsibility if the colour is different in reality.
10. Applicable law and venue
Any agreement entered into with us through use of these Terms and Conditions is subject to Danish law. Any disputes arising in connection with our agreement, including the agreement’s existence or validity, must be brought before an authorised Danish court.
11. Complaints procedure
You are of course always welcome to contact our Customer Service team if you have a complaint about something you have purchased from us. Our Customer Service team are available via phone and email.
You can also use the EU Commission’s online complaint portal to submit a complaint. This is particularly relevant if you are a consumer resident in an EU country. You can submit a complaint using the following link: http://ec.europa.eu/odr.
12. Revisions and amendments
Hummel may amend the Terms and Conditions without notice by posting revised Terms and Conditions on the Website. The Terms and Conditions applicable to your order are those on the Website at the time you place your order.
Subscribe to the Landsholdsshop newsletter and be first in line for inspiring content, exciting news, and exclusive launches. When subscribing you will receive emails from both Landsholdsshoppen and DBU.