You have the legal right to a refund if you return your order within 30 days of receiving it. If you wish to return one or more item(s) you are solely responsible for the return of your package. In this case, you will pay for shipping costs yourself and landsholdsshoppen.dk/en will be unable to track your return.
Please contact Customer Support at firstname.lastname@example.org or by phoning +45 38 40 86 86 stating your order number to get more information about our return policy.
Note: Your return right is waived if you have chosen to customize an item with a player number or player name.
EXCHANGE OF PRODUCTS
Unfortunately, we are unable to exchange your return for other products. However, you can return your order, and we will refund your purchase, so you can make a new order at landsholdsshoppen.dk/en.
Products bought on sale or by using discount codes can only be reordered with the same price if the offers are still available online.
If the price of your ordered item(s) is reduced within 24 hours after you have placed your order, we will refund you the difference. In this case, please contact our Customer Service stating your order number.
Once your return has been registered in our warehouse, we will process your return and refund your money as quickly as possible. Please note that it can take up to 14 days from the time we receive your package until your money is refunded to your account.
The refunded amount will always be transferred to the same payment card used for the purchase. You will receive an email as soon as your return has been processed. How long it takes for your account to be credited depends on your bank and what payment method you used when ordering.
You may receive a partial refund or even no refund at all. This happens in cases where the value of the goods has deteriorated, such as:
- You have actually used the item
- The product has picked up an odor such as perfume or smoke or shows some other sign of use/wear
- The product was damaged while you were responsible for it
- You have handled the goods in a way that was more than necessary for evaluating the quality, features and function
- You have failed to follow the limitations on the right to change your mind in regards to the seals, product, etc.
- The product seal or packaging is missing or damaged to such an extent that it affects the value of the product. Packaging for clothing may be opened.
- You have chosen to customize your item with a player number og player name.
Our products have a 2-year warranty period. If you have made your purchase at landsholdsshoppen.dk, you can receive a refund if the complaint is upheld. You can submit a complaint by sending an email to our Customer Service.
Depending on the situation, you may then receive further instructions.
If you have made your purchase with one of our retailers, please contact them. The retailer will then process the complaint in accordance with their complaints policy.
If you have received damaged goods, please use the same procedure as described above for complaints.
In the case you have received either incorrect goods or the incorrect size of what you ordered, please contact our Customer Service and return the items. Unfortunately, we cannot resend the original order. Instead, we will refund your money and you can place your order again.
EUROPEAN DISPUTES RESOLUTION
European laws requires that all online shops may include a link to the European Commission's Online Dispute Resolution Platform: http://ec.europa.eu/consumers/odr/.